Return Policy
At Premier Mastectomy Vendors (PMV), we are dedicated to providing high-quality products and services. Please review our return policy below:
Prosthetics
•Prosthetics include a two-year manufacturer warranty.
•Report any issues promptly so we can process claims or exchanges.
Products That Touch the Skin
•For hygiene and safety, bras, lymphatic wear, and intimate items must be returned within 3 days.
•Items must be unworn, in original condition, with tags/packaging intact.
•We encourage clients to try on products at their fitting to avoid inconvenience.
Virtual Visits & Deliveries
•Policy applies to products purchased via virtual fittings or delivery.
•Inspect items immediately upon receipt and contact us with any concerns.
General Guidelines
•PMV may refuse returns showing wear, damage, or missing packaging.
•Refunds or exchanges are processed only after review and approval.
Contact Us
Premier Mastectomy Vendors (PMV)
5911 Monticello Drive, Suite B, Montgomery, AL 36117
Phone: 334-676-2797 | Text: 629-200-3525 | Email: pmvofal@gmail.com
Your satisfaction and well-being are our top priorities.
Return Policy – Q&A
Q: Can I return my prosthesis?
A: Prosthetics come with a two-year manufacturer warranty. If there’s a problem, contact us right away so we can process your claim or exchange.
Q: Can I return bras, lymphatic wear, or intimate items?
A: Yes, but for hygiene and safety, these items must be returned within 3 days of purchase or delivery. They must be unworn, in original condition, with tags and packaging intact.
Q: What if I ordered through a virtual fitting or delivery?
A: The same policy applies. Please inspect and try items as soon as they arrive, and let us know immediately if there’s an issue.
Q: Do you accept returns on used or damaged items?
A: No. PMV reserves the right to refuse a return if an item shows signs of wear, damage, or missing packaging/tags.
Q: How long does it take to process a return or exchange?
A: Refunds or exchanges are processed once the returned item has been reviewed and approved.
Q: How do I start a return?
A: Contact us by phone, text, or email for assistance.